The High Cost of Low Morale...and what to do about itWhile the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization. |
Contents
Turnovers are not happy with their jobs have few external | 1 |
Know What Youre Looking For | 6 |
Avoid The Mirror Test | 19 |
Up Your Attitude A Good Attitude High Morale | 31 |
Set Goals | 48 |
Pygmalions Fair Lady The Power of Expectation | 59 |
Recognize Assets | 71 |
Ma Bell Did It Communicate | 83 |
Whos on First? Is It Leadership Or Is It Management? | 163 |
Turnonsplus are the most likely to stay for the long | 165 |
Close Encounters of the Worst Kind Managing Difficult | 187 |
All Aboard Orientation and Training | 219 |
Dont Leave Them Behind | 225 |
Link Training to Corporate Initiatives | 231 |
Leadership 2000 | 237 |
Appendix | 247 |
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Alpharetta AMACOM Ann Gerhart attitude believe benefits better Burr Ridge candidates career challenge coach communication cookware and bakeware corporate creative customers Delray Beach difficult Disney Don Shula downsizing Dubuque employee's employees employees know encourage environment example feedback feel focus give goals handle help employees hiring decision Human Resource Management human resources ideas impacted morale improve interview keep leader listen look low morale manager manager's meet mentor Miami Dolphins motivated Motorola negative offer opportunity organization orientation performance performance appraisal person ployees positive power of expectation problem employees productivity Pygmalion Pygmalion effect questions recognize responsibility reward Serenity Prayer share skills someone Southwest Airlines staff Stephen Covey strategy success supervisor sure talk there's things tion turnover understand vice president Workplace York