Human Services as Complex OrganizationsYeheskel Hasenfeld, Andrew Delano Abbott With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations. The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation. |
Contents
Understanding Human Service Organizations | 4 |
Linking the Organization to Its Environment | 45 |
Executive Leadership in Human Service Organizations | 98 |
Ideology Professional Work and Technology | 119 |
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activities Administration in Social Administrative Science Quarterly African Americans American analysis approach assessment Baum behavior chapter clients clinic constituents criteria cultural cultural feminism DCCs decision dependent deskilling diagnosis disbanding rates discretion DSM-III empowerment environment ethnic example executive external feminist funding gender Glisson goals grants and contracts groups Hannan Hasenfeld health centers Hispanic hospital human service organizations human service workers ideologies implemented important increased individual institutional theory job satisfaction Journal labor legitimacy levels McNeely ment mental health mentally ill Meyer minority moral needs nonprofit organization's organizational ecology organizational effectiveness participation patterns perspective political population problems professional programs psychiatric rational relations relationship role sector service agencies Singh Social Service Review social welfare social work practice social workers Sociology staff strategies structure studies tion tional tive treatment trust University Press VSSOS women York